FAQ

Absolutely! We love turning your unique ideas into stunning reality. Whether its a one-of-a-kind piece of jewelry or customizing the gemstone itself, weve got you covered! Let your imagination run wild, and our team will make it happen. Contact us at tuentagemstone.jewelrybarista@gmail.com lets create magic together!

Yes, we provide gemstone repair and replacement services for lost or damaged stones. Contact us with details, and well provide a quote.

Its simple and exciting to customize your gemstone or jewelry! Heres how:

Place your order by clicking this link: https://www.tuentagems.com/form/6777a012dc7c1d554d06c5cb/a-diva-form-to-buy-loose-gemstone.
Find a reference picture that closely matches what you have in mind this helps us understand your vision better.
Be as specific as possible about the dimensions and details youd like.
Share everything with us, and well get back to you to confirm if we can bring your dream design to life!
Were excited to create something truly special for you, so dont hesitate to reach out if you have any questions during the process!

Refund Policy

All purchases made at Tuentas Gemstone and Jewelry Barista are final and binding. We do not accept returns or exchanges for any items, so we strongly encourage you to carefully review your selection before completing your purchase.

Exceptions to this policy apply only in cases where the purchased gemstones are proven not to be natural. In such rare instances, please contact us immediately with supporting documentation for review.

By purchasing from us, you agree to this policy and acknowledge that it is your responsibility to ensure your satisfaction with the product before completing your transaction.

If you have any questions or need additional details about our products, feel free to contact us at tuentagemstone.jewelrybarista@gmail.com prior to your purchase.

Orders for ready-made products may be canceled within 24 hours of purchase for a full refund.
Custom orders can only be canceled within 10 hours of placing the order. A 20% cancellation fee will be applied to cover design and material costs.
No refunds will be issued for cancellations made after the specified time frames.

At Tuentas Gemstone and Jewelry Barista, we specialize in:
High-quality natural gemstones both retail and wholesale.
Custom-designed jewelry.
Gemstone cutting, polishing, and repair services.
Education and consultation on gemstones and jewelry

Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Please contact us at tuentagemstone.jewelrybarista@gmail.com. 

You can reach us via:

Email: tuentagemstone.jewelrybarista@gmail.com
Phone: +66869961599
Contact Form: Visit our Contact Us page.